Customer Service / Call Centre jobs in Coventry brought to you by My Coventry Jobs
55 Jobs Found
Background We are looking to recruit a number of Full Time Teleunderwriters to start with us on the 8th September 2008. We will start the recruitment process for this at the begining of July. We are looking for people who can work full time from 12pm - 8pm Monday - Friday You will be expected to work 1 in 3 Saturday's - the department is operational between 9am to 4pm on a Saturday These roles are based in Coventry City Centre
Training The Training will be full time from 12pm to 8pm Monday to Friday for 5 weeks. 100% attendance is required during training The role To deliver remarkable customer service by completing the required volume and quality of tele-underwriting calls with external customers in line with defined procedures. Skills, knowledge and behaviour Key Accountabilities Set up and conduct tele-underwriting interviews with external customers in order to gather comprehensive medical and family history, plus supporting personal and sensitive information. Input data gathered in real-time to the expert underwriting system, following the logical process flow determined by the system Maintain and develop up-to-date technical knowledge on relevant pharmacological and medical matters Provide feedback on the efficiency and effectiveness of the tele-underwriting systems and processes, making recommendations for improvement to the relevant Manager Escalate quality or technology issues to the relevant Manager Develop the skills and behaviours targeted in the Personal Development Plan in order to support improved performance going forward. Key Skills - Confident and professional telephone manner - Mature and empathetic - Experience of delivering high standards of customer service - Very high regard for confidentiality - Excellent all-round communication skills able to communicate effectively at all levels in good spoken English - Proficient in the use of technology (systems and telephony) - Very strong administrative skills - Able to deal effectively with medical / pharmacological terminology - Able to input data accurately and keep systems updated - Able to follow procedures and logical processes - Flexible and able to manage a varied workload - Calm under pressure - Self Motivated - Call Centre/ Contact Centre experience is desirable though not essential What will you get from this role? This is a unique role to AXA. It will be a rewarding role for anyone interested in building relationships with our customers. This role will also allow you to develop your medical knowledge as full training is given. As one of the foremost employers within our industry in addition to the facilities described above you will be eligible to benefit from: A competitive salary - reviewed annually against market Up to 15% bonus paid annually - based on your's and the companies performance A contributory pension scheme 23 Days annual leave (pro rata'd for part time) plus Bank Holidays Support towards achieving a nationally recognised Financial Service's Qualification. Staff discounts on our own products and services - eg Car Insurance, Home Insurance, Pet Insurance, Medical Insurance etc Free AXA shares to all employees On Site Occupational Health A friendly, open plan office environment. Confidential Employee Assistance Helpline Employee external discounts - eg Gym Subsidies and various social events eg Shopping Trips to London, Theatre Visits, Cheltenham Races Award winning community links with our "Hearts in Action" schemes £13,500-
Sales Executive
Coventry
14/10/2008
CREDIT MAY HAVE CRUNCHED BUT OUR LEADS HAVEN’T Even in the face of retail slowdown we’re drowning under the sheer volume of leads we’re creating week after week. IF YOU HAVE A STRONG SALES BACKGROUND WE WANT TO HEAR FROM YOU. Full product training is ...
EARN £35K + OTE PER ANNUM -
Customer Service Advisor
Walsgrave
10/10/2008
Our Leading Client is looking to recruit people to work within the Inbound Contact Centre team, you’ll be handling a range of inbound calls, offering their customers first-class advice and introducing them to new products and services. There’s no cold ...
15200 -
Case Worker (Cov)
Coventry
10/10/2008
Case Worker Birmingham City £18K to £22K Monday to Friday 9am to 5pm - 1 hour lunch (flexibility is required)To provide a comprehensive and consistent support to the learner throughout their journey including:-Effectively engage with ...
18K-22K -
NVQ Assessor/Trainer
Coventry
10/10/2008
NVQ Assessor/Trainer Coventry Free Parking £110.00 per day Freelance 3-4 days per week NVQ Assessing in Customer Services and Business Administration, team Leading & management Must have experience in assessing Customer Services and Business ...
£110 per day -
Customer Service Advisor
Coventry
09/10/2008
A well-established and nationally known Insurance Company are recruiting for a Customer Service Advisor to join their vibrant branch. The successful candidate will be responsible for ensuring that the client receives the best possible service. Ideally ...
18000 -
Part-Time Customer Service Advisor
Warwick
09/10/2008
Yu will be responsible for handling calls that come in to the department, relating to gas emergencies which could include gas leaks, auto gas breakdowns and contractor enquiries. There will also be incoming queries from Customer Service Engineers, depots ...
£15,000 pro rata -
Outbound Call Agent
Coventry
03/10/2008
My client is currently recruiting for a outbound customer service adviser for a 4 week temporary project. Working within a dedicated help desk environment, the contact centre team are looking to bring in a temporary member or staff to make outbound calls ...
£7.5 - £9 per hour -
Client Relationship Advisor
Coventry
03/10/2008
My client is currently looking to fill a customer service adviser temp job in their busy Coventry depot. The Company UK Market Leader in the hire of Powered Access industry. Employing c.600 employees across 40 locations in the UK, the Company ...
£7.5 - £9 per hour -
Sales Advisor
Coventry
03/10/2008
Our Leading Client is looking to recruit people to work within the Inbound Contact Centre team, you’ll be handling a range of inbound calls, offering their customers first-class advice and introducing them to new products and services. There’s no cold ...
15200 -
Customer Service Teleunderwriter - Full Time
Coventry
03/10/2008
Background We are looking to recruit a number of Full Time Teleunderwriters to start with us on the 8th September 2008. We will start the recruitment process for this at the begining of July. We are looking for people who can work full time from ...
£13,500 -
Personal Bankers
Rugby
02/10/2008
Retail Network Don’t let opportunities pass you by. At Alliance & Leicester, we’ve become one of Britain’s leading banks by seizing every opportunity going, and if you share our belief in giving every customer the best possible service, this is ...
Up to £17,000 plus excellent benefits -
Sales Advisor
Coventry
02/10/2008
Due to ongoing success, a worldwide financial services organisation are expanding their team of Sales Advisors. As a member of the Inbound Contact Centre team, you'll be handing a range of inbound calls, offering customers first-class advice and ...
£15200 + bonus of up to £1000 per month -
Customer Sales Advisor
Coventry
02/10/2008
Opportunities have arisen with one of the most admired financial organisations in the world, a customer-focused company with market-leading products & services. As a member of the Inbound Contact Centre team, you'll be handling a range of inbound calls, ...
£15200+Bonus -
Sales Advisor
Coventry
02/10/2008
Due to ongoing success, a worldwide financial services organisation are expanding their team of Sales Advisors. As a member of the Inbound Contact Centre team, you'll be handing a range of inbound calls, offering customers first-class advice and ...
£15200 + bonus of up to £1000 per month -
Customer Sales Advisor
Coventry
02/10/2008
Opportunities have arisen with one of the most admired financial organisations in the world, a customer-focused company with market-leading products & services. As a member of the Inbound Contact Centre team, you'll be handling a range of inbound calls, ...
£15200+Bonus -
Inbound Sales Advisors
Coventry
02/10/2008
Coventry About the role If you love delivering great service, this is a chance to put yourself in the spotlight. As an Inbound Sales Advisor, you’ll be the first point of contact for Barclays customers, so your ability to deliver a professional, ...
£15,200 + performance bonus -
CSC Operations Team Leader
Leamington Spa
01/10/2008
My client is currently looking to recruit a call centre team leader for the CSC operations centre in Leamington Spa. This job is working for a national supplier of energy products to both commercial businesses and the general public. The purpose of the ...
£10 - £12.5 per hour + PERM OPPORTUNITY -
CSC Operations Controller
Leamington Spa
01/10/2008
My client is currently looking to recruit a call centre database analyst for the CSC operations centre in Leamington Spa. This job is working for a national supplier of energy products to both commercial businesses and the general public The purpose of ...
£7.5 - £10 per hour + Permanent Opportunity -
Telesales Executives
Coventry
30/09/2008
Excellent temp-to-perm telesales opportunities in Coventry with an immediate start! My client is a market leader within the Food Supplies industry and is looking for exceptionally target-driven individuals to expand and compliment their current sales ...
£6.60 per hour -
Sales Advisor
Coventry
30/09/2008
Due to ongoing success, a worldwide financial services organisation are expanding their team of Sales Advisors. As a member of the Inbound Contact Centre team, you'll be handing a range of inbound calls, offering customers first-class advice and ...
£15200 + bonus of up to £1000 per month
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