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Call Centre Advisor - Coventry
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- Posted By: Hays Banking
- Address:
- Contact: 0121 230 1495
- Date Posted: 11th Aug 2008
- Salary: £14,000 - £15,000
- Location: Coventry
- Reference Code:
- Views Since Posting: 564
- Full Description:
My Client a leasing bank is looking for 10 Telephone Service Advisor to work in their Coventry office.
Your duties will include:
· Taking inbound calls and making outbound calls to customers
· Take personal responsibility for resolving customer
· Queries
· Deciding on the best course of action for customer finances
· Ensuring you maximise cross-selling opportunities
· Communicating clearly to colleagues in processing
· Updating customer accounts and systems of any changes
· Working towards targets and deadlines
Requirements
· Must be able to pass a credit search (No ccjs, defaults or bankruptcy)
· Must be able to provide references for last 3 years (no disciplinary or dismals)
· Must have customer and sales experience
Benefits
· 15% pension scheme
· 10% profit share
· Bonus
· Career Progression
· Paid Training
· Opportunity to study further qualifications in banking
( Cemap, FPC etc. )
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