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Helpdesk Administrator
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- Posted By: Hays Construction and Property
- Address:
- Contact:
- Date Posted: 17th Jul 2008
- Salary: £19k
- Location: Coventry
- Reference Code: 1315838
- Views Since Posting: 150
- Full Description:
Our client is looking to recruit a Helpdesk Administrator who will be responsible of assigning/control of maintenance requests and producing day-to-day worksheets and reports as requested. Managing and fulfilling the Works Control Department in the absence of the Works Control Manager.
Must possess excellent keyboard skills and be computer, excel, word proficient.
Must be willing to undertake training and increase and develop knowledge and skills in computers and software.
Extensive knowledge in the management of filing systems.
Preferably maintenance background experience.
Must be able to work in demanding and busy work environment
Must possess at least RSA level 2 typing skills.
Must possess excellent Customer Service Skills
Must be able to feedback to customers timely accuracy
Must be able to liase/co-ordination between Contractors/Customers.
Managing the Works Control Department in the absence of the Works Control Manager.
Assigning/Control of Maintenance requests on FM Helpdesk.
Produce the day-to-day worksheets
Carry out general office administration duties.
To answer all telephone calls relating to maintenance matters
Be able to produce reports in a timely manner (on completion of software training).
To carry out any other duties deemed to be reasonable by the Estates Facilities Manager or Works Control Manager.
Will be required to build and maintain excellent communications with work stream colleagues, and liaise with staff at all levels throughout the organisation, during the course of their normal duties.
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