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Asset Manager
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- Posted By: Hays Construction and Property
- Address:
- Contact:
- Date Posted: 17th Jul 2008
- Salary: £35k+car
- Location: Birmingham
- Reference Code: 1315553
- Views Since Posting: 88
- Full Description:
As Asset manager, you will be responsible for both Maintenance and Reinvestment works as follows:
Maintenance
To provide efficient, responsive and quality maintenance service to all tenants, residents and leaseholders.
To lead a team of staff providing maintenance services in accordance with FM policies and procedures.
To manage and monitor the budgets allocated to the Asset Manager, and ensure the commercial success of the local FM team.
To develop policies and procedures relating to maintenance operations, to review these as necessary, ensuring compliance with statutory or regulatory requirements and reflecting good practice.
To participate in the strategic management of FM as required.
To ensure the Team achieves Corporate and Business Plan objectives and targets, in relation to Housing Management.
To provide support and manage the Customer Services Manager, DLO Manager and three Building Surveyors, one based in Northampton and two based in Birmingham
Customer Services
To manage and provide a comprehensive front-line customer service to all customers including tenants, residents, leaseholders, contractors and the general public ensuring that housing management, maintenance or associated or queries are effectively resolved to the service standards of FM.
To lead a team of staff providing Customer Services in accordance with FM policies and procedures.
To develop policies and procedures relating to Customer Services, to review these as necessary ensuring compliance with statutory and regulatory requirements and reflecting good practice
To participate in the strategic management of FM as required.
To ensure the Team achieves Corporate and Business Plan objectives and targets in relation to Customer Services.
Reinvestment
To be responsible for the implementation and delivery of FM’s Stock Reinvestment Programme.
To lead a team of staff providing stock reinvestment and contract management services in accordance with FM policies and procedures.
To manage & monitor all budgets allocated.
To develop policies and procedures relating to planned maintenance operations, to review these as necessary, ensuring compliance with statutory or regulatory requirements and reflecting good practice.
To establish an in house DLO service to undertake reinvestment works in accordance with performance target
MAIN DUTIES OF THE POST
Generally
Ensure that all FM properties are maintained to the highest possible standards and that all regulatory or statutory requirements are met.
To provide a high standard of service to all tenants and residents.
Ensure IT systems are used to their full capacity and be responsible for the continuing improvement and development of those IT systems relating to maintenance and the delivery of services to tenants and leaseholders.
Work in partnership with other departments and/or external bodies where possible to co-ordinate, develop and improve the delivery of services to tenants and leaseholders.
Contribute to the strategic planning for FM through the management forum, the business planning processes and participation in specific project work as required.
To observe the highest possible standards in relation to confidentiality and the provisions of Data Protection legislation.
Stock Reinvestment
To ensure up to date and relevant data is available on the condition of FM’s stock, its energy rating and Decent Homes status.
Manage FM’s Stock reinvestment Programme; ensuring it is delivered in a timely fashion and to a high standard.
Monitor performance in all areas of the team’s activities to ensure the achievement of agreed targets.
Devise and provide regular management reports covering all stock reinvestment activities to enable monitoring of performance and effective targeting of resources.
Customer Service
To ensure the team provide a customer friendly and effective service as first point of contact for tenants and other callers both via the Customer Service Centre and Reception.
To present a positive image of FM in all dealings with customers and external agencies.
Monitor performance in all areas of the Team’s activities to ensure achievement of agreed targets.
Devise and provide regular management reports covering all Customer Service activities to enable monitoring of performance and effective targeting of resources.
Ensure that IT systems are used to their full capacity and be responsible for continuing improvement and development of those IT systems relating to Customer Services.
Work in partnership with other departments and/or external bodies where possible to co-ordinate, develop and improve the delivery of Customer focused services.
Insurance related works
To identify insurance claims, prepare specifications, obtain estimates, supervise works to final account and provide information as requested for financial reconciliation.
To ensure close liaison with colleagues within Finance and the Loss Adjustors.
Education/Qualification
Qualified to degree level, MCIOB or ARICS.
Formal technical qualification in building construction or surveying i.e. HNC or comparable
Good numeric and literacy skills
Experience
Experience of working in a customer focused service
Experience of working in a surveying, maintenance or stock reinvestment environment. With a proven track record in a management position in this environment.
Background in contract administration and supervision of works through to final account
Experience of working on an inner city, multi-cultural environment and working closely with tenants.
Background of specifying, tendering and administering term and service contracts
Background in undertaking property condition surveys, analysing the survey data and preparing reports
Knowledge
A knowledge of relevant legislation and/or Codes of Practice i.e. Construction, Building Regulations and Health & Safety
Knowledge of JCT forms of contract
Practical knowledge of multi trade construction and maintenance functions
An understanding and commitment to working in a multi-cultural environment.
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