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IT Systems Administrator

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Posted By: Linsco Recruitment Ltd
Address:
Contact: 02476 493 400
Date Posted: 9th Jul 2008
Salary: £17,000 - £19,000 pa
Location: Other
Reference Code: PB/22776
Views Since Posting: 11
Full Description:

About the client:

Our client is a major outsourcing organisation based in the West Midlands providing customers with a wide range of ‘back office’ services including payroll, credit management and IT support.

Purpose of the role:

Reporting directly to the IT systems Manager, the Administrator is responsible for the provision of effective administrative support to the IT system Manager as directed.

· Coordinate and manage the IT Managers telephone calls, email, post and diary functions.

· Monitor and distribute all helpdesk assigned service requests to IT systems team.

· To co-ordinate the supply of IT equipment to branch customers and Head Office.

· To plan, process work schedules and work within projects.

· To produce, process and data input engineer daily worksheets.

· To monitor work passed to the system engineers and report back to IT systems manager.

· To prioritise and process requests for new and used equipment.

· To order the correct number and type of software licenses when required and keep records of such transactions.

· To keep records of all purchases, recharges and chargeable work.

· To liaise with suppliers/partners, ensuring an adequate product knowledge and cost base.

· Recognise the need to document change.

· To support the IT Systems Manager in the daily running of the business.

Critical activities:

· Effective scheduling so that deadlines and priorities are met.

· Establishing and maintaining an effective network of contacts to draw on as sources of information.

· Identifying the central and underlying issues in situations and problems.

· Applying logic and system to analysing information and developing solutions.

· Documenting systems and amendments as appropriate.

· Providing an expert resource within the IT systems team.

· To take upon responsibilities as instructed by the IT Systems Manager.

· Supporting the IT systems team manager in the daily running of his business.

· Managing the IT systems team manager’s incoming / outgoing telephone calls and Diary where required.

Ideally express:

· Initiatives, taking personal responsibility for making things happen, introducing new ideas and visualise opportunities to move forward.

· You will have a high focus on service quality, be independent and able to adapt quickly in a fast evolving global environment.

· Logic and systematic thinking, analysing situations to identify causes and develop appropriate plans.

· An ability to build and develop a broad range of personal contacts for the exchange of information and ideas, in order to be able to assist customers with problems and queries they may have with systems.

· Commitment to delivering a high quality service in demonstrating empathy with customers’ point of view.

· Ability to work conscientiously and efficiently within own work routines paying attention to detail to minimise errors.

· Good communication skills, asking questions to clarify understanding, listening attentively to customers and pass information accurately and effectively.

· A desire to achieve objectives and meet standards lay down by the job.

· Confidently takes responsibility to resolve issues and complete tasks.

· Maintaining frequent contact with others about networking matters to co-ordinate the administration process.

· Willingness to modify initial approach to demands and changes to work situations.

· Logically and systematically generate and evaluate relative merits of alternatives to complete complex tasks.

If you want take this fantastic opportunity and you feel that you have the necessary skills then please call Rachel on 02476 493400 or email a current CV to coventry@linsco.com