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• Coventry
• Posted 8th Sep 2010
• 
• Posted by: i4 Recruitment Account
• Salary: £15000 - £18000 per annum + Maternity Cover - 6 Month contract
• Job Type: Contract
• Reference: i4JAD000711
• This job has been viewed 123 times since it was posted.

Job Description

Client Services Administrator Coventry Salary: Circa £15000 - £18000 PA Maternity Cover – 6 Month contract

Client Services Administrator role:

To provide and maintain strong client relationships, promoting and administering the companies systems, procedures, standards and reporting mechanisms, specifically within the clients services team but with a view to all areas in the business.

Client Services Administrator Key Duties and responsibilities:

• First point of contact for both internal and external customers required to retain and distribute information in and out of Aims Direct

• Administrative role in raising estimates and quotations for clients

• Administrative role in raising job instructions for production

• Advising production in writing of clients requests for external jobs

• Reporting on scheduled basis to clients

• Preparing invoices for clients

• Attending meetings with clients

• Building strong working relationships with clients

• Evaluating different methods of despatch for cost effectiveness and reliability

• Answering client queries arriving via e-mail, telephone or facsimile

• Use of internal and external IT to research and retrieve information

• Awareness of stock control procedures and electronic investigation of discrepancies

• Perform other clerical duties as needed, such as filing, photocopying, and collating

• Work in line with the ISO 9001/2000 Quality System and ISO 14001 Environmental System.

Client Services Administrator Key Skills:

• Confident people skills

• Computer literate in the use of the Microsoft Office range of applications

• Strong oral and written communications in English

• Creative problem solver

• Professional diplomacy in handling clients

Client Services Administrator Education/Experience – candidate must have:

• Certificate from two-year College or Technical School

• or six months to one year related experience and/or training

• or equivalent combination of education and experience in the Direct Mailing sector

A candidates chances will be increased if they meet the above criteria and have previous experience using the Microsoft Dynamics CRM package, although this is not a requirement.

Client Services Administrator Salary: circa £15000 - £18000 PA - Maternity Cover – 6 Month contract

To apply please send your detailed CV to: apply@i4jobs.co.uk

Keywords: Client Services Administrator, Customer Service Advisor, Customer Services, Coventry